Simpler Supbot
Why Simpler Supbot?
Handling customer inquiries 24/7 can be challenging. Simpler Supbot is designed to empower e-commerce businesses with advanced AI technology to automate support messages and calls. From multilingual responses to seamless ticket logging, Supbot delivers efficient, scalable, and human-like interactions to elevate customer satisfaction.
Key Features of Simpler Supbot
1. Multilingual Support
Effortlessly manage customer queries in Cantonese, Mandarin, and English, enabling you to expand across borders and serve diverse markets.
2. 24/7 Automation
Respond to inquiries round the clock. Supbot ensures uninterrupted support, even outside office hours, reducing response delays and improving user experience.
3. Intelligent Routing
During office hours, Supbot seamlessly transfers complex cases to human agents, ensuring personalized assistance where needed.
4. Smart Ticketing System
If customer queries can’t be resolved after two attempts, the system auto-generates a ticket and notifies your team for follow-up.
5. Customizable Knowledge Base
Pre-train Supbot with your unique workflows, FAQs, and product knowledge for precise, tailored responses every time.
6. Conversation Logging
Automatically logs all customer interactions into your CRM for better tracking, analysis, and continuous improvement.
Who Should Use Simpler Supbot?
E-commerce businesses managing high inquiry volumes.
SMEs seeking cost-effective, scalable solutions for customer support.
Companies expanding into Mainland China, Southeast Asia, and global markets requiring multilingual capabilities.
How It Works
1. Setup and Self-Training:
Easily train Supbot with your unique product knowledge, FAQs, and workflows using a user-friendly interface. No technical expertise required.
2. Go Live:
Automate customer interactions seamlessly through your preferred channels, including Voice, WhatsApp, WeChat, and Chatbot.
3. Seamless Integration:
Connect with your existing CRM, support platforms, and ticketing systems for end-to-end tracking.
4. Optimize:
Use detailed conversation logs and insights to refine responses and enhance performance over time.
Benefits of Simpler Supbot
• Boost Efficiency:
Reduce workload and let Supbot handle repetitive inquiries.
• Enhance Customer Experience:
Provide fast, accurate, and human-like responses.
• Scalable Solution:
Meet growing demands without hiring additional staff.
• Cost-Effective:
Lower operational costs while maintaining exceptional support.
